Return Policy

NOTE: Please take care to try your shoes on indoors, preferably on carpet, and to avoid scuffing the outsoles.

Return Policy

At Gator & Co. our goal is to ensure your complete satisfaction with your purchase. If for whatever reason you are dissatisfied with your purchase, you can return it to us within 30 days of the purchase date for exchange or refund. We will only accept unused, unworn, unaltered products in original packaging materials that are re-sellable, all footwear should be fitted in a carpet surface.

If the merchandise is not returned to us within 30 days, according to the above guidelines, it is considered a final sale. 

All returns must be pre-authorized. An authorization number can be obtained by e-mailing us at Customerservice@gatorandco.com or by calling us toll free 510-600-3978

Place the original package into a shipping carton. DO NOT place stickers or shipping labels on the original packaging. Please use a carrier that is able to provide you with proof of delivery. For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. The authorization number must be CLEARLY marked on the packing slip, we will not be responsible for packages that are lost or damaged when returned to us. Please include a copy of the packing slip stating if you want an exchange or refund.

All returns should be sent to:

Upon receiving your return, the item will be inspected by our Quality Control department. Please note that any items altered, resized or damaged in any way cannot be accepted for return. Returns and packages that are improperly packaged will not be processed for return. After a satisfactory examination of returned merchandise, a refund or exchange will be issued to the customer. NOTE that we cannot hold merchandise or guarantee availability of merchandise for an exchange. If an exchange is not available, we cannot hold the credit for future purchases and a refund will be issued.

FINAL SALE ORDERS

All items/products that have FINAL SALE listed on our site are FINAL SALE NO RETURNS OR EXCHANGES. 

SPECIAL ORDER

All custom shoes that are made to order or spacial order are FINAL SALE NO RETURNS OR EXCHANGES. Special orders require pre-payment, Special orders will take about 10-12 weeks for delivery. 

REFUNDS

Please allow 5-10 business days for Gator and Co. to process your return merchandise. No freight charges or return freight charges are refundable. 

Credit card payments will be credited to the card used for the original purchase. Allow 3-5 business days for the credit to appear on your financial statement after we have received your returned merchandise.